No problem! Just click the “Forgot password?” link on the Account Login Page. Enter your e-mail address. Then check your email for the automatically generated message with a link to reset your password.
Check your spam folder. Certain email providers send automatic emails directly to your spam (or junk) folder.
You can update your account information at any time. Sign into your account via the Account Login Page or by clicking the outline of a person at the top right of your screen. After logging in, click the button located immediately to the right of “My Orders” labeled either “Edit Addresses” (if you’ve shopped with us before) or “Manage Addresses” (if you’re a first time customer). On the next screen you’ll be able to add new information or edit what’s already existing. Don’t forget to save your changes before closing the edit window.
Of course, but we'd hate to see you go. We love having you as part of our family! If you still want to delete your account, please email email@example.com and make sure to include the full name and address on your account as well as the account email address (if different from the one using to contact us).
Unfortunately we are not able to make updates to an order once it has been placed. You are welcome to submit another order though!
Unfortunately we cannot change any information on an order once has been placed. However, if you'd like to cancel the order, please email us as soon as possible at firstname.lastname@example.org. We will do our best to stop your order from shipping out!
Orders may be cancelled up to an hour after they are placed. If you want to cancel an order, please email us at email@example.com.
If in the rare occurrence you receive an item either different or in addition to what you purchased, please reach out to our customer service team at firstname.lastname@example.org and we’ll assist you right away!
All of our items go through a rigorous inspection process when they arrive from our factories and prior to shipping out. But if in the rare occurrence you receive a damaged or defective item, please reach out to us at email@example.com with your order number and description of the damage. Please also include any photos you've taken to document the damage or defect. We'll make sure to take care of the issue right away!
At this time we do not.
Before removing the security tag, make sure you're keeping the garment! Once the security tag is removed we cannot accept the item for a return or exchange. If you are keeping the garment, simply cut along the designated area located at the bottom edge of the tag. Then, slide the top portion of the tag forward and the bottom portion of the tag backward. You can then separate the top and bottom pieces and your garment is ready to wear!
We believe all women should feel comfortable and confident! Currently we carry sizes in Petite, Regular and Plus, ranging from 4P to 24W. And we hope to grow and be even more inclusive with time.
Yes. If you're not sure what size may be best, we recommend checking out our Size Guide for the best recommendation!
All of our garments are sized consistently to run the same. Despite our best efforts, some garments may vary based on silhouette. Size charts for petite, missy and plus are the best resource to help guide you to your best fit. Check out size guides for all three size ranges here. You’ll also find links to our size charts on each product page. If you need additional assistance, send an email to firstname.lastname@example.org and include your typical size and measurements. A member of our team will get back to you with personalized recommendations within 48 hours.
Our quantities are limited and may sell out fast. If the size you want shows it is currently out of stock, be sure to add yourself to our waitlist. We'll notify you as soon as it becomes available again!
We accept payments from Visa, MasterCard, Discover and American Express. We also accept payments via PayPal. We do not accept prepaid Visa, MasterCard or American Express Gift Cards.
At the time you submit your order, an authorization is placed on your credit card. Your card will be charged the full amount when the items in your order are processed.
Yes, sales tax is determined based on the state that your items will be delivered to.
We encourage you to save your payment details so you can check out faster! Once your payment details are entered just check the box to save your payment information. Your details will be stored in your secure account and you will not have to re-enter them again.
During the check out process, you'll have the option to sign in to your PayPal account or enter your credit card information in the "Billing" portion of check out. Select PayPal and log in with your credentials. You can then continue to finalize your purchase.
Yes! Digital Gift Cards are available for purchase here. Digital Gift Cards will be delivered to the recipient’s email address after purchase. At this time, physical gift cards are not currently available, but you can print out Digital Gift cards. Make sure to enter the recipient’s e-mail address in the shipping field during checkout if you’d like the Gift Card to go directly to them.
We currently ship to all 50 states in the U.S. We also plan to offer international shipping in the near future! Be sure to sign up for our e-mail newsletter to be the first to know when we expand our shipping capabilities!
All orders over $50 receive free Standard U.S. Ground Shipping and will arrive in 4-7 business days from the date of shipment. If your order is less than $50, a fee of $10.95 will be added to your total for Standard U.S. Ground Shipping and will also arrive in 4-7 business days from the date of shipment. All orders over $150 are eligible for free Expedited U.S. Shipping and will arrive within 2-3 business days from the date of shipping. Expedited U.S. Shipping is also available for a fee of $19.95 for orders less than $150.
We process all orders within 1-2 business days. Please note that if you place an order after 2pm PST on a Friday, your order will not ship until at least the following Monday.
You can choose Standard or Expedited shipping at checkout. Standard shipping typically delivers within 4-7 business days. Expedited shipping offers a speedier service with delivery in typically 2-3 business days. Once your order has shipped you’ll receive a tracking number via email with additional information on delivery estimates. Shipping delivery days are estimates and are subject to change. Please note that orders shipping to AP/DPO addresses may take up to 1-4 weeks to arrive.
Once your order has shipped, we'll email you your tracking number to the email address provided at checkout.
Yes. You can ship to an address that is different from your own, so long as it is within the 50 United States.
We guarantee that your order will ship out the same day, unless your order was placed after our shipping department closes (2pm PT M-F). We do everything on our end to ensure that your package arrives within the promised window, but we unfortunately cannot control what happens to your order once it is in the shipping carrier’s hands. If you have any further questions, feel free to reach out to us at email@example.com.
Returns & Exchanges
- We gladly accept returns or exchanges on full-priced and sale items (excluding masks and items marked "FINAL SALE").
- Returns must be made with 21 days from delivery date.
- Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.
- All garments are subject to inspection.
- Items marked as FINAL SALE cannot be returned or exchanged.
Start a return by clicking on the "Start a Return" button at the top of this page, or click here.
1. Enter your order information.
2. Select the item(s) you would like to return and the reason(s) you are returning them.
3. Choose whether you would like Store Credit for the item(s) you are returning to apply to a future order of if you would like to return the item(s) for a refund.*
4. Print the return shipping label provided, attach it to your package and drop it off at the designated authorized shipper.
Once we receive and inspect your returned item(s), your refund will be processed. Please kindly allow 3-5 business days for the refund to show up on your account, depending on your payment provider.
If you chose a gift card refund, details will be sent to you via email.
* Please note that an $8 restocking fee will be automatically deducted from any return that requests a straight refund back to the original payment method.
Yes! Much like our return policy, any items purchased between November 16-December 21, 2020 at 2pm PT can be exchanged until January 8, 2021. That means you’ll need to submit your exchange request by January 8, 2021. As always, items must be unworn and unaltered with original tags attached to be eligible for an exchange.
Start a return by clicking on the "Start a Return" button at the top of this page, or click here.
1. Select the item(s) you would like to exchange and the reason(s) you are exchanging them.
2. Choose the size you’d like to exchange your item(s) for.
3. Print the prepaid shipping label provided, attach it to your package and drop it off at any USPS authorized shipper.
4. Once your package is received, we’ll send you your new item(s).
Due to health and safety reasons, all masks are FINAL SALE and cannot be returned or exchanged.
If an item is marked FINAL SALE, it cannot be returned or exchanged.
Pro tip: offer the item to a friend or loved one! You'll get extra bonus points for giving them a gift "just because."
Unfortunately, once the security tag is removed, we can not accept the garment for returns or exchanges.
Exchange shipping and, in some cases, return shipping is free. However, an $8 restocking fee will be deducted from any returned orders that are requesting a straight refund back to the original payment method.
No problem! Simply click hereand follow the prompts.
Your return or exchange will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return or exchange, we will automatically send an email with information regarding your refund amount or exchanged item(s).
If you have questions about that status of your return or exchange, please contact us here.
If you received a damaged or incorrect item, please contact us herewith your order number and description of the damaged/incorrect item. Photos are always great too! We'll make sure you're taken care of.
Sales & Promotions
No. Only 1 promo code (or discount code) is allowed per order.
Your Welcome Code is good for a 20% discount on all full-priced and sale items on one order. Jackets, shrugs, masks and items marked "Final Sale" are excluded.
Of course! Any order in which you wish to use a gift card as the payment method is still subject to allow 1 discount or promo code per order.
Unfortunately, we cannot give price adjustments or refunds on order(s) placed prior to a promotion or sale going live. Join our e-mail list to stay up-to-date on our latest news, collection releases and sales! Sign up here.
Head over to our Signup Page and just enter your name and email address. That’s it! You can also sign up by entering your email address in the “Stay Connected” block on our homepage or on the very bottom of any page on our site.
Simply send us a message through our online Contact Us form here. Someone from our team will get back to you within 2 business days.