Frequently Asked Questions | Connected Apparel

You can update your account information at any time. Sign into your account via the Account Login Page or by clicking the outline of a person at the top right of your screen. After logging in, click the button located immediately to the right of “My Orders” labeled either “Edit Addresses” (if you’ve shopped with us before) or “Manage Addresses” (if you’re a first time customer). On the next screen you’ll be able to add new information or edit what’s already existing. Don’t forget to save your changes before closing the edit window.

All of our garments are sized consistently to run the same. Despite our best efforts, some garments may vary based on silhouette. Size charts for petite, missy and plus are the best resource to help guide you to your best fit. Check out size guides for all three size ranges here. You’ll also find links to our size charts on each product page. If you need additional assistance, send an email to fit@connectedapparel.com and include your typical size and measurements. A member of our team will get back to you with personalized recommendations within 48 hours.

Yes! Digital Gift Cards are available for purchase here. Digital Gift Cards will be delivered to the recipient’s email address after purchase. At this time, physical gift cards are not currently available, but you can print out Digital Gift cards. Make sure to enter the recipient’s e-mail address in the shipping field during checkout if you’d like the Gift Card to go directly to them.

Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Afterpay as your payment method. If you're a first-time customer, you’ll need to register with Afterpay and provide payment details. If you’re a returning customer, you’ll just log in as usual to make your purchase. It’s that easy!

When using Afterpay, you must make your first payment at the time of purchase. The remaining three payments are then deducted from your chosen payment method every two weeks in equal installments.

If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

If you're not completely happy with a purchase, you can return it in accordance with Connected Apparel’s return policy. You can return your item(s) through our returns portal at returns.connectedapparel.com. Afterpay will be notified of your return and will process the appropriate refunds.

Please do not return your purchase to Afterpay. When you make a return, your refund will be applied to the payment method you provided, so you will still be responsible for any remaining balance you have with Afterpay, since they made the initial full payment on your purchase. For further questions or concerns, please contact Afterpay for assistance.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Shop Pay as your payment method. After signing into your Shop Pay account, choose Shop Pay Installments to pay in four separate payments. If you haven’t added a debit or credit card to your Shop Pay account, you can do so during the checkout process and it’s saved for future purchases. If you’re a new customer, you can set up your account at checkout, no problem!

If you're not completely happy with a purchase, you can return it in accordance with Connected Apparel’s return policy. You can return your item(s) through our returns portal at returns.connectedapparel.com. Shop Pay will be notified of your return and will process the appropriate refunds.

Please do not return your purchase to Shop Pay. After Connected Apparel processes the refund, the refunded amount will return to your original payment method within 3--10 business days, and your balance due will be updated. For further questions or concerns, please contact Shop Pay for assistance and review their refund policy here.

Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Zip Pay as your payment method. If you're a first-time customer, you’ll need to register with Zip Pay and provide payment details. If you’re a returning customer, you’ll just log in as usual to make your purchase. It’s that easy!

When using Zip, your first payment of 25% of the total purchase amount is charged immediately. The remaining three payments are then deducted from your chosen payment method every two weeks in equal installments.

If you would like to make additional unscheduled payments before they are due, you may log into Zip account to make your payments early. Zip Pay will then adjust the amount owed accordingly. You can log into your Zip account anytime to view your payment schedule, request a change to your payment schedule or make a payment before the next due date.

If you're not completely happy with a purchase, you can return it in accordance with Connected Apparel’s return policy. You can return your item(s) through our returns portal at returns.connectedapparel.com. Zip will be notified of your return and will process the appropriate refunds.

Please do not return your purchase to Zip Pay. After Connected Apparel processes the refund, the refunded amount will return to your original payment method, and your balance due will be updated. For further questions or concerns, please contact Zip Pay for assistance and review their refund policy here.

Visit the Zip website for a comprehensive overview of how it works, a list of faqs, terms, the purchase payment agreement, and privacy policy. If you have questions about your Zip account, please contact Afterpay directly using the contact form.

For questions or issues regarding payments and financing, email us-support@care.zip.co.

For any additional questions regarding Zip, check out their FAQs page before reaching out.

All of our items go through a rigorous inspection process when they arrive from our factories and prior to shipping out. But if in the rare occurrence you receive a damaged or defective item, please reach out to us at orders@connectedapparel.com with your order number and description of the damage. Please also include any photos you've taken to document the damage or defect. We'll make sure to take care of the issue right away!

Before removing the security tag, make sure you're keeping the garment! Once the security tag is removed we cannot accept the item for a return or exchange. If you are keeping the garment, simply cut along the designated area located at the bottom edge of the tag. Then, slide the top portion of the tag forward and the bottom portion of the tag backward. You can then separate the top and bottom pieces and your garment is ready to wear!

All orders over $75 receive free Standard U.S. Ground Shipping and will arrive in 4-7 business days from the date of shipment. If your order is less than $75, a fee of $10.95 will be added to your total for Standard U.S. Ground Shipping and will also arrive in 4-7 business days from the date of shipment. All orders over $150 are eligible for free Expedited U.S. Shipping and will arrive within 2-3 business days from the date of shipping. Expedited U.S. Shipping is also available for a fee of $19.95 for orders less than $150.

You can choose Standard or Expedited shipping at checkout. Standard shipping typically delivers within 4-7 business days. Expedited shipping offers a speedier service with delivery in typically 2-3 business days. Once your order has shipped you’ll receive a tracking number via email with additional information on delivery estimates. Shipping delivery days are estimates and are subject to change. Please note that orders shipping to AP/DPO addresses may take up to 1-4 weeks to arrive.

We guarantee that your order will ship out the same day, unless your order was placed after our shipping department closes (2pm PT M-F). We do everything on our end to ensure that your package arrives within the promised window, but we unfortunately cannot control what happens to your order once it is in the shipping carrier’s hands. If you have any further questions, feel free to reach out to us at hi@connectedapparel.com.

- We gladly accept returns or exchanges on full-priced and sale items (excluding masks and items marked "FINAL SALE").

- Returns and exchanges must be made with 21 days from delivery date.

- Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.

- All garments are subject to inspection.

- Items marked as FINAL SALE cannot be returned or exchanged.

Click here to start an exchange. Follow these directions:

1. Enter your order information.

2. Select the item(s) you would like to return and the reason(s) you are returning them.

3. Choose whether you would like Store Credit for the item(s) you are returning to apply to a future order or if you would like to return the item(s) for a refund.*

4. Print the return shipping label provided, attach it to your package and drop it off at the designated authorized shipper.

Once we receive and inspect your returned item(s), your refund will be processed. Please kindly allow 3-5 business days for the refund to show up on your account, depending on your payment provider.

If you choose a store credit refund, a gift card will be sent to you via email once the return has been processed.

* Please note that an $8 restocking fee will be automatically deducted from any return that requests a straight refund back to the original payment method.

Click here to start an exchange. Follow these directions:

1. Select the item(s) you would like to exchange and the reason(s) you are exchanging them.

2. If you simply want a different size, choose the size you’d like to exchange your item(s) for. If you want to exchange for a different item, click “continue with return” and when prompted, select “shop now” to select the new item(s) you want.

3. Before completing your exchange request, make sure to choose whether you’d like to proceed with an Instant Exchange or a Regular Exchange. Please refer to the following questions to learn more about Instant Exchanges and Regular Exchanges.

4. Print the prepaid shipping label provided, attach it to your package and drop it off at the designated authorized shipper.

5. If you choose an Instant Exchange, we will send the new item(s) out to you immediately. If you choose a regular exchange, once your package is received, we’ll send you your new item(s) if they are still in stock.

Instant Exchange means we will send your exchange items immediately, without waiting for the items you are returning to be received and inspected. This option requires your credit card information and will place a $1 hold on your credit card. You will have 14 days to send the exchange items back. If items are not shipped out within that window, your card will be charged for the new items you received.

If you select to have an instant exchange, the new item(s) will be shipped out within 2 business days. Then, once we receive the returned items, we will process the exchange and release the $1 hold on your credit card. Please note that if you do not ship out your returned items from an Instant Exchange within 14 days, we will charge your credit card for the additional products you received.

If you select to proceed with a regular exchange, it will be processed within 5-7 business days of receipt to our warehouse. Upon processing your exchange, we will automatically send an email with information regarding your exchanged item(s). Should the items you requested not be in stock at the time your returned items are received, you will receive an email regarding your refund.

If you have questions about the status of your return or exchange, please contact us here.

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