No problem! Just click the “Forgot password?” link on the Account Login Page. Enter your e-mail address. Then check your email for the automatically generated message with a link to reset your password.

Check your spam folder. Certain email providers send automatic emails directly to your spam (or junk) folder.

You can update your account information at any time. Sign into your account via the Account Login Page or by clicking the outline of a person at the top right of your screen. After logging in, click the button located immediately to the right of “My Orders” labeled either “Edit Addresses” (if you’ve shopped with us before) or “Manage Addresses” (if you’re a first time customer). On the next screen you’ll be able to add new information or edit what’s already existing. Don’t forget to save your changes before closing the edit window.

We believe all women should feel comfortable and confident! Currently we carry sizes in Petite, Regular and Plus, ranging from 4P to 24W. And we hope to grow and be even more inclusive with time.

Yes. If you're not sure what size may be best, we recommend checking out our Size Guide for the best recommendation!

All of our garments are sized consistently to run the same. Despite our best efforts, some garments may vary based on silhouette. Size charts for petite, missy and plus are the best resource to help guide you to your best fit. Check out size guides for all three size ranges here. You’ll also find links to our size charts on each product page. If you need additional assistance, send an email to fit@connectedapparel.com and include your typical size and measurements. A member of our team will get back to you with personalized recommendations within 48 hours.

We accept payments from Visa, MasterCard, Discover and American Express. We also accept payments via PayPal. We do not accept prepaid Visa, MasterCard or American Express Gift Cards. 

At the time you submit your order, an authorization is placed on your credit card. Your card will be charged the full amount when the items in your order are processed. 

Yes, sales tax is determined based on the state that your items will be delivered to. 

We encourage you to save your payment details so you can check out faster! Once your payment details are entered just check the box to save your payment information. Your details will be stored in your secure account and you will not have to re-enter them again.

During the check out process, you'll have the option to sign in to your PayPal account or enter your credit card information in the "Billing" portion of check out. Select PayPal and log in with your credentials. You can then continue to finalize your purchase. 

This payment option means that you can purchase an item now, but pay for it in 4 installments over a set amount of time through Afterpay, Shop Pay or Zip Pay.

Yes! You simply have to create an account with any of the payment options, enter in your payment details and you’ll be set. Please note that the payment terms are set between you and the “Buy Now, Pay Later” provider, not Connected Apparel.

Afterpay, Shop Pay or Zip Pay is not available on purchases of gift cards. If you are purchasing gift cards along with Buy Now, Pay Later eligible products, you will need to place two separate orders.

Afterpay is a service that allows you to shop now and pay later in four installments over the course of six weeks without any interest.

Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Afterpay as your payment method. If you're a first-time customer, you’ll need to register with Afterpay and provide payment details. If you’re a returning customer, you’ll just log in as usual to make your purchase. It’s that easy!

Yes, your total amount due must be between $35 and $1,000 to use Afterpay on connectedapparel.com.

When using Afterpay, you must make your first payment at the time of purchase. The remaining three payments are then deducted from your chosen payment method every two weeks in equal installments. 

If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Afterpay orders are delivered in accordance with Connected Apparel’s shipping policy, and will be sent within 2 business days after your purchase, like all orders placed on connectedapparel.com.

If you're not completely happy with a purchase, you can return it in accordance with Connected Apparel’s return policy. You can return your item(s) through our returns portal at returns.connectedapparel.com. Afterpay will be notified of your return and will process the appropriate refunds. 

Please do not return your purchase to Afterpay. When you make a return, your refund will be applied to the payment method you provided, so you will still be responsible for any remaining balance you have with Afterpay, since they made the initial full payment on your purchase. For further questions or concerns, please contact Afterpay for assistance.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Visit the Afterpay website for a comprehensive list of faqs, terms, the purchase payment agreement, and privacy policy. If you have questions about your Afterpay account, please contact Afterpay directly using the contact form.

Check out the Afterpay payments FAQs.

When you check out with Shop Pay, you have the option to pay in four installments instead of all at once. Your payments are divided into four equal, bi-weekly, interest-free payments. There are no additional fees.

To qualify, orders on connectedapparel.com need to be between $50 and $1000 USD, inclusive of shipping and taxes.

Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Shop Pay as your payment method. After signing into your Shop Pay account, choose Shop Pay Installments to pay in four separate payments. If you haven’t added a debit or credit card to your Shop Pay account, you can do so during the checkout process and it’s saved for future purchases. If you’re a new customer, you can set up your account at checkout, no problem! 

Because Shop Pay is a partnership with Affirm, another “Buy Now, Pay Later” service, Affirm’s underwriting systems determine whether your first payment is due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks.

Shop Pay orders are delivered in accordance with Connected Apparel’s shipping policy, and will be sent within 2 business days after your purchase, like all orders placed on connectedapparel.com.

If you're not completely happy with a purchase, you can return it in accordance with Connected Apparel’s return policy. You can return your item(s) through our returns portal at returns.connectedapparel.com. Shop Pay will be notified of your return and will process the appropriate refunds. 

Please do not return your purchase to Shop Pay. After Connected Apparel processes the refund, the refunded amount will return to your original payment method within 3--10 business days, and your balance due will be updated. For further questions or concerns, please contact Shop Pay for assistance and review their refund policy here.

Visit the Shopify Shop Pay Help Center for a comprehensive list of FAQs and customer service contact information here: https://shop.app/help 

For questions about installments payments and financing, visit the Installments Help Center.

For questions about the Shop Pay experience, contact Shop Pay at installments@shop.app.

Zip Pay, formerly known as Quadpay, is a platform built for shoppers that empowers them to buy now, pay over time and avoid repayments. Zip’s payment platform gives shoppers the choice to pay for their purchases via 4 simple installments.

The limit a customer can spend using Zip is determined by Zip’s automated system. This system takes into account various factors to determine whether customers are approved and what spend limit Zip can provide customers with.

Simply shop online and add items to your shopping bag, then check out as normal. At checkout, choose Zip Pay as your payment method. If you're a first-time customer, you’ll need to register with Zip Pay and provide payment details. If you’re a returning customer, you’ll just log in as usual to make your purchase. It’s that easy!

When using Zip, your first payment of 25% of the total purchase amount is charged immediately. The remaining three payments are then deducted from your chosen payment method every two weeks in equal installments. 

If you would like to make additional unscheduled payments before they are due, you may log into Zip account to make your payments early. Zip Pay will then adjust the amount owed accordingly. You can log into your Zip account anytime to view your payment schedule, request a change to your payment schedule or make a payment before the next due date.

Zip Pay orders are delivered in accordance with Connected Apparel’s shipping policy, and will be sent within 2 business days directly after your purchase, like all any orders placed on connectedapparel.com.

If you're not completely happy with a purchase, you can return it in accordance with Connected Apparel’s return policy. You can return your item(s) through our returns portal at returns.connectedapparel.com. Zip will be notified of your return and will process the appropriate refunds. 

Please do not return your purchase to Zip Pay. After Connected Apparel processes the refund, the refunded amount will return to your original payment method, and your balance due will be updated. For further questions or concerns, please contact Zip Pay for assistance and review their refund policy here.

Unfortunately we are not able to make updates to an order once it has been placed. You are welcome to submit another order though! 

Unfortunately we cannot change any information on an order once has been placed. However, if you'd like to cancel the order, please email us as soon as possible at orders@connectedapparel.com. We will do our best to stop your order from shipping out!

Orders may be cancelled up to an hour after they are placed. If you want to cancel an order, please email us at orders@connectedapparel.com.

If in the rare occurrence you receive an item either different or in addition to what you purchased, please reach out to our customer service team at orders@connectedapparel.com and we’ll assist you right away!

All of our items go through a rigorous inspection process when they arrive from our factories and prior to shipping out. But if in the rare occurrence you receive a damaged or defective item, please reach out to us at orders@connectedapparel.com with your order number and description of the damage. Please also include any photos you've taken to document the damage or defect. We'll make sure to take care of the issue right away!

At this time we do not.

We currently ship to all fifty (50) states in the United States and Canada.

At the moment, we only ship to Canada. We plan to expand our international shipping program in the near future! Be sure to sign up for our email newsletter to be the first to know when we add more countries to our shipping capabilities.

All orders over $100 receive free Standard U.S. Ground Shipping and will arrive in 5-8 business days from the date of shipment.

If your order is less than $100, a fee of $4.95 will be added to your total for Standard U.S. Ground Shipping and will also arrive in 5-8 business days from the date of shipment.

All orders over $200 are eligible for free Expedited U.S. Shipping and will arrive within 2-3 business days from the date of shipping. Expedited U.S. Shipping is also available for a fee of $19.95 for orders less than $200. 

Shipping for mask-only packages under $40 is $3.95 and will arrive in 5-8 business days. Mask-only purchases over $40 receive FREE Standard U.S. Ground Shipping.

At the moment, we only ship internationally to Canada and the shipping cost will be calculated at checkout. The total shipping cost, duty and taxes will be displayed in USD at checkout.

Please note that we cannot offer free standard shipping on international orders.

We process all orders within 2-3 business days. Please note that if you place an order after 2pm PST on a Friday, your order will not ship until at least the following Monday.

We ship all our international orders through our shipping partner, BorderGuru. They do their best to expedite your package and it will arrive within 4-15 business days once your package has been shipped.

At this time, we are not able to provide an expedited shipping option on international orders. That said, our shipping partner, BorderGuru, will always send your package via the fastest option possible

For U.S. orders, you can choose Standard or Expedited shipping at checkout. Standard shipping typically delivers within 4-7 business days. Expedited shipping offers a speedier service with delivery in typically 2-3 business days.

Once your order has shipped you’ll receive a tracking number via email with additional information on delivery estimates. Shipping delivery days are estimates and are subject to change. Please note that orders shipping to AP/DPO addresses may take up to 1-4 weeks to arrive. 

For international customers, your order can take anywhere from 4-15 days to arrive once shipped. 

Once your order has shipped, we'll email you your tracking number to the email address provided at checkout. If you don’t see the email in your inbox, we encourage you to check your spam or junk folder as sometimes email providers will mistakenly filter our emails there. You can also always reach out to us at hi@connectedapparel.com.

Yes. You can ship to an address that is different from your own, so long as it is within the 50 United States or Canada.

Yes, we do!

Yes, we do! Shipping insurance is provided through our partners at Route. Route will automatically add shipping insurance to your shopping bag. The cost of insurance is $0.98 for all orders under $100. Any order over $100 will have insurance calculated based on the total cost of the order.

Route is our insurance provider. With route, you are given access to buyer protection at checkout that covers product loss, theft or damage. If on the off chance something happens to your package, you’ll be able to self-resolve the issues in seconds with Route.

You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Please make sure to have the email you used to purchase and your order number handy. Their team is ready to assist you with any questions you may have! If we still have the item in stock, we will send you a new one as soon as possible. If we no longer have the item in stock, Route will provide you with a refund on your purchase.

If you decided not to purchase shipping protection at check out, unfortunately we are not able to refund you. Once a package leaves our facility, we are not responsible for what happens to the package.

If the actual item is damaged upon arrival but the box is not, please do reach out to us as we would never want you to have a defective garment! Please make sure to take a photo of your defective item and the package it arrived in when reaching out. You can email us at hi@connectedapparel.com.

Not only can you report an issue with Route by going to claims.route.com, but you can also check the status of your issue there. Simply enter the email address you used at checkout along with your order number and Route will provide you an update on the status of your reported issue.

In order for the reported issue to be approved, it must be stolen, lost, or damaged and be within their designated timeframes. If you feel there has been a mistake, please reply to the email you received from Route.

We offer different return and exchange policies for domestic and international orders. Please ensure you’re reading the correct section when referencing these policies.

- We gladly accept returns or exchanges on full-priced and sale items (excluding masks and items marked "FINAL SALE") within 21 days of your order being delivered.

- Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.

- All garments are subject to inspection.

- All face masks and items marked “FINAL SALE” cannot be returned or exchanged.

** For international orders, please note that we are not able to provide you with a return shipping label. You will be responsible for all return shipping costs. Our return address will be given at the time you submit your return via our portal. See below for additional instructions.

Start a return by clicking on the "Start a Return or Exchange" button at the top of this page, or click here.

—————

1. Enter your order information.

2. Select the item(s) you would like to return and the reason(s) you are returning them.

3. Choose whether you would like Store Credit for the item(s) you are returning to apply to a future order or if you would like to return the item(s) for a refund.*

4.a. If US based, print the return shipping label provided, attach it to your package and drop it off at the designated authorized shipper. 

4.b. If International, please take your package to your local carrier of choice and ship the item(s) back via your preferred method. Here is our address:

Connected Apparel

ATTN: Web Returns

6015 Bandini Blvd. 

Commerce, CA 90040

—————

Once we receive and inspect your returned item(s), your refund will be processed within 5-7 days of receipt to our warehouse. Please kindly allow 5-8 business days for the refund to show up on your account, depending on your payment provider. 

If you choose a store credit refund, a gift card  will be sent to you via email once the return has been processed.

* Please note that an $8 restocking fee will be automatically deducted from any US return that requests a straight refund back to the original payment method. This is to help with return shipping and restocking fees.

Start an exchange by clicking on the "Start a Return or Exchange" button at the top of this page, or click here.

1. Select the item(s) you would like to exchange and the reason(s) you are exchanging them.

2. If you simply want a different size, choose the size you’d like to exchange your item(s) for. If you want to exchange for a different item, click “continue with return” and when prompted, select “shop now” to select the new item(s) you want.

3. Before completing your exchange request, make sure to choose whether you’d like to proceed with an Instant Exchange or a Regular Exchange. Please refer to the following questions to learn more about Instant Exchanges and Regular Exchanges. 

4.a. If US based, print the prepaid shipping label provided, attach it to your package and drop it off at the designated authorized shipper.

4.b. If International, please take your package to your local carrier of choice and ship the item(s) back via your preferred method. Here is our address:

Connected Apparel

ATTN: Web Returns

6015 Bandini Blvd. 

Commerce, CA 90040

5. If you choose an Instant Exchange, we will send the new item(s) out to you immediately. If you choose a regular exchange, once your package is received, we’ll send you your new item(s) if they are still in stock.

Instant Exchange means we will send your exchange items immediately, without waiting for the items you are returning to be received and inspected. This option requires your credit card information and will place a $1 hold on your credit card. You will have 14 days to send the exchange items back. If items are not shipped out within that window, your card will be charged for the new items you received.

Regular exchange means we will wait to receive the item(s) you are returning before releasing the items you wish to exchange them for. Please note that this option does not guarantee that we will have the items you are hoping to exchange for in stock.

Due to health and safety reasons, all masks are FINAL SALE and cannot be returned or exchanged.

If an item is marked FINAL SALE, it cannot be returned or exchanged.

Pro tip: offer the item to a friend or loved one! You'll get extra bonus points for giving them a gift "just because."

For US customers, exchange shipping and, in some cases, return shipping is free. However, an $8 restocking fee will be deducted from any returned orders that are requesting a straight refund back to the original payment method.

For international customers, you will be responsible for any return shipping costs. That means we’ll refund you the total amount you paid for your item(s). Please note that we are not able to refund shipping, duty and taxes that were paid on the original order.

No problem! Simply click here and follow the prompts.

Your return will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return, we will automatically send an email with information regarding your refund amount.

If you have questions about the status of your return, please contact us here.

If you select to have an instant exchange, the new item(s) will be shipped out within 2 business days. Then, once we receive the returned items, we will process the exchange and release the $1 hold on your credit card. Please note that if you do not ship out your returned items from an Instant Exchange within 14 days, we will charge your credit card for the additional products you received. 

If you select to proceed with a regular exchange, it will be processed within 5-7 business days of receipt to our warehouse. Upon processing your exchange, we will automatically send an email with information regarding your exchanged item(s). Should the items you requested not be in stock at the time your returned items are received, you will receive an email regarding your refund.

If you have questions about the status of your return or exchange, please contact us here.

Head over to our Signup Page and just enter your name and email address. That’s it! You can also sign up by entering your email address in the “Stay Connected” block on our homepage or on the very bottom of any page on our site.

If you haven’t received your 15% Off Welcome Code in your inbox yet, please make sure to check your spam or junk folder, as sometimes emails unintentionally end up there. If the code hasn’t been emailed to you, please feel free to reach out to us at hi@connectedapparel.com and we’ll be happy to help!

No. Only 1 promo code (or discount code) is allowed per order.

Your Welcome Code is good for a 15% discount on all full-priced items only. You can shop eligible products here.

Of course! Any order in which you wish to use a gift card as the payment method is still subject to allow 1 discount or promo code per order.

Unfortunately, we cannot give price adjustments or refunds on order(s) placed prior to a promotion or sale going live. Join our e-mail list to stay up-to-date on our latest news, collection releases and sales! Sign up here.