FAQ | Connected Apparel

You can update your account information at any time. Sign into your account via the Account Login Page or by clicking the outline of a person at the top right of your screen. After logging in, click the button located immediately to the right of “My Orders” labeled either “Edit Addresses” (if you’ve shopped with us before) or “Manage Addresses” (if you’re a first time customer). On the next screen you’ll be able to add new information or edit what’s already existing. Don’t forget to save your changes before closing the edit window.

All of our items go through a rigorous inspection process when they arrive from our factories and prior to shipping out. But if in the rare occurrence you receive a damaged or defective item, please reach out to us at orders@connectedapparel.com with your order number and description of the damage. Please also include any photos you've taken to document the damage or defect. We'll make sure to take care of the issue right away!

Before removing the security tag, make sure you're keeping the garment! Once the security tag is removed we cannot accept the item for a return or exchange. If you are keeping the garment, simply cut along the designated area located at the bottom edge of the tag. Then, slide the top portion of the tag forward and the bottom portion of the tag backward. You can then separate the top and bottom pieces and your garment is ready to wear!

All of our garments are sized consistently to run the same. Despite our best efforts, some garments may vary based on silhouette. Size charts for petite, missy and plus are the best resource to help guide you to your best fit. Check out size guides for all three size ranges here. You’ll also find links to our size charts on each product page. If you need additional assistance, send an email to fit@connectedapparel.com and include your typical size and measurements. A member of our team will get back to you with personalized recommendations within 48 hours.

Yes! Digital Gift Cards are available for purchase here. Digital Gift Cards will be delivered to the recipient’s email address after purchase. At this time, physical gift cards are not currently available, but you can print out Digital Gift cards. Make sure to enter the recipient’s e-mail address in the shipping field during checkout if you’d like the Gift Card to go directly to them.

Flat rate Standard Shipping is $9.95, but waived on any purchase $60+. Flat rate Expedited Shipping is also available for $19.95, but waived on orders $150+. No codes required! Orders with masks only receive a reduced flat rate Standard Shipping cost of $6.95, but waived on orders $39.99+. At this time we do not offer Expedited Shipping for orders that contain masks only.

You can choose Standard or Expedited shipping at checkout. Standard shipping typically delivers within 4-7 business days. Expedited shipping offers a speedier service with delivery in typically 2-3 business days. Once your order has shipped you’ll receive a tracking number via email with additional information on delivery estimates. Shipping delivery days are estimates and are subject to change. Please note that orders shipping to AP/DPO addresses may take up to 1-4 weeks to arrive.

We guarantee that your order will ship out the same day, unless your order was placed after our shipping department closes (2pm PT M-F). We do everything on our end to ensure that your package arrives within the promised window, but we unfortunately cannot control what happens to your order once it is in the shipping carrier’s hands. If you have any further questions, feel free to reach out to us at hi@connectedapparel.com.

- We gladly accept returns or exchanges on full-priced and sale items (excluding masks and items marked "FINAL SALE").

- Returns must be made with 21 days from delivery date.

- Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.

- All garments are subject to inspection.

- Items marked as FINAL SALE cannot be returned or exchanged.

Start a return by clicking on the "Start a Return" button at the top of this page, or click here.

Enter your order number and shipping zip code. Then select the reason why you're sending back the item(s) and how we can make it right! You'll then be given a return shipping label to download and print. Package your item(s) and ship your package before the return window closes.

Once we receive and inspect your returned item(s), your refund will be processed. Please kindly allow 3-5 business days for the refund to show up on your account, depending on your payment provider.

If you chose a gift card refund, details will be sent to you via email.

* Please note that an $8 restocking fee will be automatically deducted from any return that requests a straight refund back to the original payment method.

Start a return by clicking on the "Start a Return" button at the top of this page, or click here.

Enter your order number and shipping zip code. Then select the reason why you're sending back the item(s) and how we can make it right. You'll then be given a return shipping label to download and print. Package your item(s) and ship your package before the exchange window closes.

Once we receive and inspect your returned item(s), we will initiate and ship your exchange order.

*Please note that an $8 restocking fee will be automatically deducted from any return that requests a straight refund back to the original payment method.

Your return or exchange will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return or exchange, we will automatically send an email with information regarding your refund amount or exchanged item(s).

If you have questions about that status of your return or exchange, please contact us here.

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