• We gladly accept returns or exchanges on full-priced and sale items (excluding masks and items marked "FINAL SALE").
• Returns must be made with 21 days from delivery date.
• Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange. 
• All garments are subject to inspection. 
• Items marked as FINAL SALE cannot be returned or exchanged.

Yes, we do! All full-priced items and regular sale items (excluding masks and items marked “FINAL SALE”) purchased between November 15th & December 20, 2021 may be returned within 35 days of your order being delivered. As always, all returned and exchanged items must be unworn and unaltered with original tags attached.

Click here to start an exchange. Follow these directions: 

1. Enter your order information.

2. Select the item(s) you would like to return and the reason(s) you are returning them.

3. Choose whether you would like Store Credit for the item(s) you are returning to apply to a future order or if you would like to return the item(s) for a refund.*

4. Print the return shipping label provided, attach it to your package and drop it off at the designated authorized shipper. 

Once we receive and inspect your returned item(s), your refund will be processed. Please kindly allow 3-5 business days for the refund to show up on your account, depending on your payment provider. 

If you choose a store credit refund, a gift card will be sent to you via email once the return has been processed.

* Please note that an $8 restocking fee will be automatically deducted from any return that requests a straight refund back to the original payment method.

Click here to start an exchange. Follow these directions: 

1. Select the item(s) you would like to exchange and the reason(s) you are exchanging them.

2. If you simply want a different size, choose the size you’d like to exchange your item(s) for. If you want to exchange for a different item, click “continue with return” and when prompted, select “shop now” to select the new item(s) you want.

3. Before completing your exchange request, make sure to choose whether you’d like to proceed with an Instant Exchange or a Regular Exchange. Please refer to the following questions to learn more about Instant Exchanges and Regular Exchanges. 

4. Print the prepaid shipping label provided, attach it to your package and drop it off at the designated authorized shipper.

5. If you choose an Instant Exchange, we will send the new item(s) out to you immediately. If you choose a regular exchange, once your package is received, we’ll send you your new item(s) if they are still in stock.

Instant Exchange means we will send your exchange items immediately, without waiting for the items you are returning to be received and inspected. This option requires your credit card information and will place a $1 hold on your credit card. You will have 14 days to send the exchange items back. If items are not shipped out within that window, your card will be charged for the new items you received.

Regular exchange means we will wait to receive the item(s) you are returning before releasing the items you wish to exchange them for. Please note that this option does not guarantee that we will have the items you are hoping to exchange for in stock.

Due to health and safety reasons, all masks are FINAL SALE and cannot be returned or exchanged.

If an item is marked FINAL SALE, it cannot be returned or exchanged.

Pro tip: offer the item to a friend or loved one! You'll get extra bonus points for giving them a gift "just because."

Unfortunately, once the security tag is removed, we can not accept the garment for returns or exchanges. 

Exchange shipping and, in some cases, return shipping is free. However, an $8 restocking fee will be deducted from any returned orders that are requesting a straight refund back to the original payment method.

No problem! Simply click here and follow the prompts.

Your return will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return, we will automatically send an email with information regarding your refund amount.

If you have questions about that status of your return or exchange, please contact us here.

If you select to have an instant exchange, the new item(s) will be shipped out within 2 business days. Then, once we receive the returned items, we will process the exchange and release the $1 hold on your credit card. Please note that if you do not ship out your returned items from an Instant Exchange within 14 days, we will charge your credit card for the additional products you received. 

If you select to proceed with a regular exchange, it will be processed within 5-7 business days of receipt to our warehouse. Upon processing your exchange, we will automatically send an email with information regarding your exchanged item(s). Should the items you requested not be in stock at the time your returned items are received, you will receive an email regarding your refund.

If you have questions about that status of your return or exchange, please contact us here.

If you received a damaged or incorrect item, please contact us herewith your order number and description of the damaged/incorrect item. Photos are always great too! We'll make sure you're taken care of. 

For international orders, please note that we are not able to provide you with a return shipping label. You will be responsible for all return shipping costs. We advise you to save the tracking information as we are not responsible for any lost packages.

Your return will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return, we will automatically send an email with information regarding your refund amount.

If you have questions about the status of your return, please contact us hi@connectedapparel.com.

If you select to have an instant exchange, the new item(s) will be shipped out within 2 business days. Then, once we receive the returned items, we will process the exchange and release the $1 hold on your credit card. Please note that if you do not ship out your returned items from an Instant Exchange within 14 days, we will charge your credit card for the additional products you received. 

If you select to proceed with a regular exchange, it will be processed within 5-7 business days of receipt to our warehouse. Upon processing your exchange, we will automatically send an email with information regarding your exchanged item(s). Should the items you requested not be in stock at the time your returned items are received, you will receive an email regarding your refund.

If you have questions about the status of your return or exchange, please contact us hi@connectedapparel.com.