Privacy Policy

PRIVACY POLICY – EFFECTIVE SEPTEMBER 2018

Thank you for shopping at connectedapparel.com. This website ("Site") is owned and operated by Connected Apparel Company LLC ("Connected Apparel"), the manufacturer of Connected Apparel branded goods. This privacy policy (“Policy”) describes the personal information we collect about you on the Site, as well as information collected when you communicate or interact with Connected Apparel. This policy covers our online experience in the United States. By accessing the Site, you agree to this Policy, as it may be amended from time to time.

Types Of Information We Collect And How We Collect It

We may collect information from you, such as your name, email address, physical address, phone number, credit card number, birthday, gender, content you post, and other related information that you provide to us when placing an order, saving your information, interacting with the Site, joining our mailing list, or participating in a sweepstakes, promotion, or survey. We collect this information for the purpose of pursuing our lawful business interests, including to improve our customers’ shopping experience, communicate with our customers about our products, services, and promotions, and to enhance and improve our website and operations based on insights we are able to obtain from your information, such as whether a given Site layout is convenient and accessible. We may use your information to fulfill your order or personalize your shopping experience, including tailored product suggestions, targeted promotions, and special offers. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, enforce our agreements, or undertake our other lawful business interests.  If you choose not to provide information, we may not be able to provide you with requested products, services, or information.

We may combine information you give us online or through our mailers/catalogs in order to better serve you. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products, services, events and promotions and to personalize your shopping experience; the broader understanding we gain from combining information enables us to more effectively deliver opportunities that lead to customer satisfaction, such as relevant communications, tailored product suggestions, and special offers.

Examples of how we use your information include the following:

Product and Service Fulfillment, including:

  • Fulfill and manage purchases, orders, payments and returns/exchanges
  • Respond to requests for information about our products and services on our website or to otherwise serve you
  • Administer sweepstakes and contests
  • Improve your shopping experience
  • Communicate with others whose contact information you provide, such as a gift recipient. While we do not currently offer gift cards, we reserve the right to do so in the future.

Prevention of Harm, including:

  • Prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
  • Prevent fraudulent transactions, monitor against theft, and otherwise protect our customers and our business
  • Enforce our terms of use and policies
  • Take required or appropriate action to protect the rights, property, safety and security of our customers, employees, and others

Business and Internal Operations Purposes, including:

  • Provide consistent, personalized services across all channels
  • Direct and personalize our advertising, marketing communications, shopping experiences and promotional offers
  • Improve existing and develop new products, brands, services, and technologies
  • Organize events and promotions
  • Enable social sharing
  • Allow you to enroll and participate in a customer relationship program, such as a rewards program. While we do not currently offer a rewards program, we reserve the right to do so in the future.
  • Administer and fulfill contests, surveys, , and promotions
  • Learn more about your shopping preferences

Legal Compliance, including:

  • Respond to legal/regulatory inquiries as we believe to be required by applicable laws or regulatory or administrative authorities

How We Share Your Information

We may share your information in certain circumstances, including:

Vendors and other Third Parties:

We may authorize vendors and other third-party companies to provide certain services. We provide these companies with only the information they need to perform their services. The services provided include:

Information Technology:

  • Hosting and operation of the Site and other platforms
  • “Powered by” partners for payments and other services
  • Processing transactions and payments
  • Digital marketing and advertising

Legal or Business Requirements, Including:

  • Disclosure to comply with the law
  • Disclosure to enforce or apply applicable terms and conditions and other agreements
  • Facilitating financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets
  • Protecting the rights, property, or safety of our company, our customers, or others
  • In connection with a sale or merger

Social Sharing, Including:

  • Using your social media account to share products or other content from our website to your social media accounts. By making this connection you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy.

Shared by You, Including:

  • Posting to the Site or other public forums, such as Connected Apparel social media pages, blogs, and online product reviews
  • Information you disclose through these services will become public

At Your Discretion, Including:

  • At your request
  • As described at the point of collection
  • With your consent

Automated Information Collection

We may collect information about you using automated information collection technologies.  Such information may include browser and device information, demographic information and other information provided by you, and aggregated information where we combine your information with the information obtained from other users and other sources.  We may use and disclose such information for any lawful purpose.

Cookies and Related Technology

We and our service providers use cookies, web beacons, Adobe Flash cookies, and other technologies to receive and store certain types of information whenever you interact with us, or third parties that use our services, through your computer or mobile device. This information, which includes, but is not limited to: the pages you visit on our site, ads you click on, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms, and IP address-based geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. This includes Connected Apparel content presented on another website or mobile application. These technologies also enable us to provide features such as storage of items in your cart between visits.

The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site, but you will not be able to make a purchase). You can block or control Adobe Flash based collection using the Website Storage Settings Panel and the Global Storage Settings Panel and following the instructions provided (the instructions for blocking or controlling Adobe Flash are provided here for convenience only and they may change).

Location Information 

When you use our websites and other services, we may use automated technology to collect information indicating the physical location of your device, such as GPS data, cell phone tower data, Wi-Fi signals, or your device’s IP address. We may use and disclose your location information as described in this Policy. For example, we may use your device’s physical location to provide you with personalized location-based services and content, such as sending you information pertaining to products or offers that are relevant to your location. You may be permitted to allow or deny such uses, but if you do deny them, we may not be able to provide you with a personalized user experience.

Analytics

Analytics services such as Adobe Analytics and Google Analytics provide services that analyze information regarding visits to our website. They use cookies, web beacons, and other tracking mechanisms to collect this information.

Mobile

If you use a mobile device, your device may share location information (when you enable location services) with our website, services, or our service providers. We may also track and collect usage data, such as the date and time you use a mobile application to access our servers and the specific information accessed, based on your device number or other identifier. We use this information to improve our services, and provide you more relevant and personalized advertisements, services, and promotions.

Aggregated Information

We may collect and use aggregated personal information, which does not personally identify you. For example, we may calculate the percentage of our site users who have a particular zip code. In the course of aggregating data, we may combine third party data with yours and that of other users.

Cross-Device Identification

If you use multiple devices to access the Site, we may acquire and utilize capabilities that link your various devices so that content you access on one device can result in relevant advertising on another device. Information we have collected from your different devices may be combined with other information you have provided us. We may use such information to help provide more tailored experiences and consistent services and experiences across all of your devices as explained in this Policy. We also may use this information to prevent fraud, such as by identifying when your account is accessed from an unfamiliar device.

Behavioral/Targeted Advertising

We use our own cookies or that of others to help determine which of our ads are shown to you on other websites.

We work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information over time about your activity on our sites and other sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. These technologies and the information collected about you may also be used to track your activity across multiple devices.

For more information about these practices and to understand your options including how to opt out of receiving these tailored advertisements, please visit http://www.aboutads.info. You may also email us at hi@connectedapparel.com with any questions regarding your privacy and other concerns with your online experience.

Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.

Promotional Communications

You may opt out of receiving promotional communications from us at any time by clicking an Unsubscribe link in a promotional email or by sending a request to unsubscribe to our offices via email at hi@connectedapparel.com.

California Residents

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year.

To request a notice, please submit your request to hi@connectedapparel.com.

If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our Site or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please email:

Connected Apparel Co LLC

6015 Bandini Blvd

Commerce, CA 90040

Attn:  Finance Department

California Do Not Track Disclosure

Some browsers have a do not track feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser do not track signals, but we do provide you the option to opt out of interest-based advertising (IBA). To learn more about IBA or to opt-out of this type of advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. Options you select are browser- and device-specific.

Access And Update Your Information

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

  • Review and update your account information, including contact, billing, and shipping information, by logging into your Connected Apparel account
  • Email hi@connectedapparel.com with your current contact information and the personal information you would like to access. We will provide you with personal information requested if reasonably available, or will describe the types of personal information we typically collect.

Security Of Your Information

We maintain physical, electronic, contractual, and administrative safeguards to protect your personal information. When we or our service partners collect or transmit sensitive information such as a credit or debit card number, industry standard methods are used to protect that information. However, you are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

Storage And Transfer Of Information

This Site is operated by Connected Apparel from our offices in California, USA, for users in the United States.  Information will be stored in the United States.  We operate a global business and those who choose to access this Site from other countries or territories do so at their own risk.

By using our services, you understand that we may transfer some of the information we gather to the United States for storage purposes. The United States, European Economic Area (“EEA”) Member States, and other countries all have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live. For example, the circumstances in which law enforcement can access personal information may vary from country to country. In particular, if your information is in the US, it may be accessed by government authorities in accordance with US law. To the extent that Connected Apparel is deemed to transfer personal information outside of the EEA, we rely separately, alternatively, and independently on the following legal basis to transfer your information:  Necessary for the performance of the contract between Connected Apparel and its Site users.

As we operate in countries worldwide (including in the US) and use technical infrastructure in the US to deliver services to you, in accordance with the contract between us, we need to transfer your personal information to the US. We cannot provide you with our services and perform our obligations to you without moving your personal information to the US. By providing us with information, you consent to your information being transferred to and processed in the United States.

Updates To Privacy Policy

As we continue to offer you new and different types of content and services, we may modify our information collection, use, or disclosure practices and this Policy. By continuing to use the Site, you agree to the updated Policy.

Comments

If you have any questions or concerns about privacy-related issues, please contact us by email at hi@connectedapparel.com or by First Class mail at Connected Apparel Attn.: Finance Department, 6015 Bandini Blvd, Commerce, CA 90040

Thanks and enjoy the Site.