Can I change my shipping information after I have placed an order?
Unfortunately, shipping information cannot be changed once you've placed your order. We are committed to processing orders quickly and because of that, we are not able to make modifications once an order begins the fulfillment process. That said, orders are cancelable for an hour after they are placed. Please email email@example.com to initiate a cancellation.
I need to cancel my order. What do I do?
Orders are cancelable up to an hour after they are placed. If you want to cancel an order, please email firstname.lastname@example.org.
How long before my order ships?
We process all orders within 1-2 business days. Note: if you place an order after 3pm PST on a Friday, your order may not be shipped until the following Monday.
How long will it take to receive my order?
All US orders are received within 2-7 business days depending on shipping method selected at check out. Once your order has shipped, you will receive a tracking number via email with additional information on delivery estimates.
Where do you ship?
For now, we only ship to the 50 US States. We plan to ship internationally very soon and will let you know once that happens. Be sure to sign up for our e-mail newsletter so you can be among the first to know when we expand our shipping capabilities! Sign up at the envelope icon at the bottom of your screen.
Can I change my order after it has been placed?
Unfortunately, we are not able to make updates to an order once it has been placed. You are welcome to submit another order though!
Can I include a gift receipt with my order?
At this time, we do not offer gift receipts but hope to in the future.
Where can I find my tracking?
Once your order has shipped, we'll email the address provided with your tracking number.
Can I ship to an address other than my own?
Yes, you can ship to an address that is different from yours so long as it is within the 50 US States. When we expand our shipping capabilities internationally, we will be able to ship to those countries as well.
Do you deliver to PO Box addresses?
Yes, we do!
How much is shipping?
All orders over $50 receive free Standard U.S. Ground Shipping and will arrive in 4-7 days from the date of shipment. If your order is less than $50, a fee of $9.95 will be added to your total for Standard U.S. Ground Shipping and will also arrive in 4-7 days from the date of shipment. Express U.S. Shipping costs $19.95 and will arrive in 2-3 days from the date of shipment.
I paid for expedited shipping, but my order arrived late. What do I do?
We guarantee that your order will ship out the same day, unless your order was placed after our shipping department closes (3pm PST M-F). We do everything on our end to ensure that your package arrives within the promised window, but we unfortunately cannot control what happens to your order once it is in the shipping carrier’s hands. If you have any further questions, feel free to reach out to us at email@example.com.
How long will it take to ship my order?
We process all orders within 1-2 business days. Depending on the shipping option you choose, orders within the continental U.S. can take 2-7 business days, while shipping to Alaska, Hawaii and AP/DPO sites takes between 1-4 weeks.
RETURNS & EXCHANGES
What is your normal return policy?
We gladly accept returns on full priced items from our website within 14 days. Items must be unworn and unaltered with original tags attached to be eligible for a refund.
Do you have a special return policy during the Holiday Season?
Yes, we do! Any full priced items and regular sale items purchased between November 23 – December 20, 2019 at 3pm PT must be postmarked by January 10, 2020. As always, items must be unworn and unaltered with original tags attached to be eligible for a refund.
How do I start a return?
To initiate a return, simply navigate to the Return Label page or click here. Upon entering your order information, you will be given a return shipping label to download and print. Please note that $8 will be automatically deducted from your refund amount to cover shipping.
How do I complete my return?
We ask that you please include the return form you received with your order in the box with the item(s) you wish to return. On the form, please indicate the reason for the return. Once you seal the box, attach the shipping label and drop the box off at any authorized USPS shipper.
I removed the security tag. Can I still return my garment?
Unfortunately, once the security tag is removed, we can not accept the garment for returns or exchanges.
Is shipping free for returns and exchanges?
No, we do not offer free shipping for returns and exchanges. We will automatically deduct $8 from your refund amount to cover shipping costs.
What is your exchange policy?
We’re happy to help you with an exchange, depending on product availability. Exchanges are processed like returns. Items are accepted within 14 days (unless otherwise noted) and must be unworn and unaltered with original tags attached. To initiate an exchange, please navigate to our Returns page or click here, then enter your order information. From there you can download and print a return shipping label. Because we cannot guarantee that the item(s) you wish to exchange will be available or in stock, we recommend purchasing the new item right away. Once your original order is received, we will issue a refund for that item.
How long will it take to process my return?
Your return will be processed within five business days of receipt to our warehouse. Upon processing your return, we will automatically send a copy of your credit memo to the email address associated with your account. If you have questions about that status of your return, please reach out to firstname.lastname@example.org
What if my item(s) arrived damaged, defective or incorrect?
If you received a damaged or incorrect item, contact email@example.com with your order number and description of the damaged/incorrect item. Photos are always great too! We'll make sure you're taken care of.
I lost my shipping label. What do I do?
No problem! Simply go to the Return Labels link at the bottom of the page or click here and follow the prompts.