You place an international order as you would any order by adding items to the cart and following the checkout prompts. 

Please note that we only ship to Canada at this time. We plan to expand our international shipping program in the near future! Be sure to sign up for our email newsletter to be the first to know when we add more countries to our shipping capabilities.

Unfortunately we cannot change any information on an order once has been placed. 

However, if you'd like to cancel the order, please email us AS SOON AS POSSIBLE at orders@connectedapparel.com. We will do our best to stop your order from shipping out!

Unfortunately we are not able to make updates to an order once it has been placed. You are welcome to submit another order though! 

Orders may be cancelled up to an hour after they are placed.

If you want to cancel an order, please email us at orders@connectedapparel.com.

If in the rare occurrence you receive an item either different or in addition to what you purchased, please reach out to our customer service team at orders@connectedapparel.com and we’ll assist you right away!

All of our items go through a rigorous inspection process when they arrive from our factories and prior to shipping out. 

However, if in the rare occurrence you receive a damaged or defective item, please reach out to us at orders@connectedapparel.com with your order number and description of the damage. Please also include any photos you've taken to document the damage or defect. We'll make sure to take care of the issue right away!

At the moment, we only ship to Canada. Please note that we cannot offer free standard shipping on international orders over $100.

We plan to expand our international shipping program in the near future! Be sure to sign up for our email newsletter to be the first to know when we add more countries to our shipping capabilities.

At the moment, we only ship internationally to Canada and the shipping cost will be calculated at checkout. The total shipping cost, duty and taxes will be displayed in USD at checkout.

We ship all our international orders through our shipping partner, BorderGuru. 

BorderGuru does their best to expedite your package and it will arrive within 4-15 business days once your package has been shipped.

At this time, we are not able to provide an expedited shipping option on international orders.

That said, our shipping partner, BorderGuru, will always send your package via the fastest option possible

Once your order has shipped, we'll email you your tracking number to the email address provided at checkout. 

If you don’t see the email in your inbox, we encourage you to check your spam or junk folder as sometimes email providers will mistakenly filter our emails there.

You can also always reach out to us at hi@connectedapparel.com if you need additional assistance.

Yes, we do! Shipping insurance is provided through our partners at Route.

Route will automatically add shipping insurance to your shopping bag. The cost of insurance is $0.98 for all orders under $100. Any order over $100 will have insurance calculated based on the total cost of the order.

Route is our insurance provider. 

With Route, you are given access to buyer protection at checkout that covers product loss, theft or damage. If on the off chance something happens to your package, you’ll be able to self-resolve the issues in seconds with Route.

You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Please make sure to have the email you used to purchase and your order number handy. Their team is ready to assist you with any questions you may have! If we still have the item in stock, we will send you a new one as soon as possible. If we no longer have the item in stock, Route will provide you with a refund on your purchase. 

If you decided not to purchase shipping protection at check out, unfortunately we are not able to refund you. Once a package leaves our facility, we are not responsible for what happens to the package. 

If the actual item is damaged upon arrival but the box is not, please do reach out to us as we would never want you to have a defective garment! Please make sure to take a photo of your defective item and the package it arrived in when reaching out. You can email us at hi@connectedapparel.com.

Not only can you report an issue with Route by going to claims.route.com, but you can also check the status of your issue there. Simply enter the email address you used at checkout along with your order number and Route will provide you an update on the status of your reported issue.

In order for the reported issue to be approved, it must be stolen, lost, or damaged and be within their designated timeframes. If you feel there has been a mistake, please reply to the email you received from Route. 

We offer different return and exchange policies for domestic and international orders. Please ensure you’re reading the correct section when referencing these policies.

PLEASE NOTE: For international orders, please note that we are not able to provide you with a return shipping label. You will be responsible for all return shipping costs. Our return address will be given at the time you submit your return via our portal. See below for additional instructions.

Start a return by clicking on the "Start a Return or Exchange" button located on our Returns & Exchanges page.

Once we receive and inspect your returned item(s), your refund will be processed within 5-7 days of receipt to our warehouse. Please kindly allow 5-8 business days for the refund to show up on your account, depending on your payment provider. 

If you choose a store credit refund, a gift card  will be sent to you via email once the return has been processed.

* Please note that an $8 restocking fee will be automatically deducted from any US return that requests a straight refund back to the original payment method. This is to help with return shipping and restocking fees.

Start a exchange by clicking on the "Start a Return or Exchange" button located on our Returns & Exchanges page.

Instant Exchange means we will send your exchange items immediately, without waiting for the items you are returning to be received and inspected. This option requires your credit card information and will place a $1 hold on your credit card. You will have 14 days to send the exchange items back. If items are not shipped out within that window, your card will be charged for the new items you received.

Regular exchange means we will wait to receive the item(s) you are returning before releasing the items you wish to exchange them for. Please note that this option does not guarantee that we will have the items you are hoping to exchange for in stock.

Due to health and safety reasons, all masks are FINAL SALE and cannot be returned or exchanged.

If an item is marked FINAL SALE, it cannot be returned or exchanged.

Pro tip: offer the item to a friend or loved one! You'll get extra bonus points for giving them a gift "just because."

For international orders, please note that we are not able to provide you with a return shipping label. You will be responsible for all return shipping costs. We advise you to save the tracking information as we are not responsible for any lost packages.

Your return will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return, we will automatically send an email with information regarding your refund amount.

If you have questions about the status of your return, please contact us hi@connectedapparel.com.

If you select to have an instant exchange, the new item(s) will be shipped out within 2 business days. Then, once we receive the returned items, we will process the exchange and release the $1 hold on your credit card. Please note that if you do not ship out your returned items from an Instant Exchange within 14 days, we will charge your credit card for the additional products you received. 

If you select to proceed with a regular exchange, it will be processed within 5-7 business days of receipt to our warehouse. Upon processing your exchange, we will automatically send an email with information regarding your exchanged item(s). Should the items you requested not be in stock at the time your returned items are received, you will receive an email regarding your refund.

If you have questions about the status of your return or exchange, please contact us hi@connectedapparel.com.

If you received a damaged or incorrect item, please contact us at orders@connectedapparel.com with your order number and description of the damaged/incorrect item. Photos are always great too! We'll make sure you're taken care of. 

Yes, all of our promo codes apply to international orders!

Head over to our newsletter signup page and just enter your name and email address. That’s it! You can also sign up by entering your email address in the “Stay Connected” block on our homepage or on the very bottom of any page on our site.

If you haven’t received your 15% Off Welcome Code in your inbox yet, please make sure to check your spam or junk folder, as sometimes emails unintentionally end up there. 

If the code hasn’t been emailed to you, please feel free to reach out to us at hi@connectedapparel.com and we’ll be happy to help!

Your Welcome Code is good for a 15% discount on all full-priced items only. You can shop eligible products here.

No. Only 1 promo code (or discount code) is allowed per order.

Of course! Any order in which you wish to use a gift card as the payment method is still subject to allow 1 discount or promo code per order.

Unfortunately, we cannot give price adjustments or refunds on order(s) placed prior to a promotion or sale going live.

Join our e-mail list to stay up-to-date on our latest news, collection releases and sales! Sign up here.

Head over to our newsletter signup page and simply enter your name and email address. That’s it! 

You can also sign up by entering your email address in the “Stay Connected” block on our homepage or by filling out the form on the very bottom of any page on our site.