If you select to have an instant exchange, the new item(s) will be shipped out within 2 business days. Then, once we receive the returned items, we will process the exchange and release the $1 hold on your credit card. Please note that if you do not ship out your returned items from an Instant Exchange within 14 days, we will charge your credit card for the additional products you received.
If you select to proceed with a regular exchange, it will be processed within 5-7 business days of receipt to our warehouse. Upon processing your exchange, we will automatically send an email with information regarding your exchanged item(s). Should the items you requested not be in stock at the time your returned items are received, you will receive an email regarding your refund.
If you have questions about the status of your return or exchange, please contact us firstname.lastname@example.org.