Frequently Asked Questions

Some of our most frequently asked questions are here for you. If you still can't find the answer, you can always contact us.


ACCOUNT

I forgot my password. What do I do?

No problem! Just click the Forgot Password link from the sign in page and then enter your e-mail address. You'll receive an email with a link to reset your password. 

I requested a password reset link but don't have an email in my inbox.

Make sure you checked your spam folder!

How do I change my account information?

You can update your account information at any time. Once you sign into your account via the Sign In button at the top right of your screen, click on Account Information. From there, you can enter the information you want to change. Don't forget to click "Save"!

Can I delete my account?

Of course, but we'd hate to see you go. We love having you as a part of our family! If you still want to delete your account, simply sign in and under Account Information, click "Delete Account." Follow the prompts to complete the request.

How can I contact you?

You can reach us via email at hi@connectedapparel.com. Our customer service team is available Monday - Friday from 9am - 5pm PT and will get back to you as soon as possible. Please note that it may take up to 48 hours for us to reply.

How do I join the mailing list to hear about new products and promotions?

It's easy! You can sign up by clicking the envelope icon at the bottom of your screen or by clicking here.

product

What size am I?

Sizing is consistent across our garments. We encourage you to use the Size Guide which is available on each product page. Additional style and fit details are included in the details and descriptions sections on each product page. If you need more help, our team will do their best to answer your questions. Send us a note at fit@connectedapparel.com and include your typical size and measurements and we can give you personalized advice.

Do your styles run true to size?

Yes, our styles run true to size. If you're not sure what size you are, we encourage you to use the Size Guide, which is available on each product page.

What if you're out of my size?

Our quantities are limited and may sell out fast. If we're currently out of your size be sure to add yourself to our waitlist and we'll notify you as soon as it's back in stock!

What sizes do you carry?

We want to cater to all women as much as possible! So we carry Regular size 6-16, Petite size 4P-14P and Plus size 14W-24W.

Do you offer gift cards?

At this time, we do not offer gift cards, but we hope to soon!

How do I remove the security tag?

Before you remove the security tag, make sure that you're keeping the garment! Once the security tag is removed, we cannot accept the item for a return or exchange. If you are keeping the garment, simply cut along the designated area located at the bottom edge of the tag. Then, slide the top portion of the tag forward and the bottom portion of the tag backward. You can then separate the top and bottom pieces and your garment is ready to wear!

I see that you're running a sale now. Can I get a price adjustment?

Unfortunately, we can not give you a price adjustment on an order placed prior to a sale going live. We will have sales from time to time and we encourage you to join our e-mail list to stay up to date with the latest news.

What if I don't like a product that is marked as final sale?

We do not accept returns or exchanges on final sale items. If for some reason you are not pleased with the item (i.e. it's not the right style for you), we have a feeling a family member or friend will love it!